Gold Coast Child Care Guide
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Heaven Sent Help

Updated 2026-08-01 · 1,990 reviewed · 145 listed · Scored from 63 Google reviews · How we rank ›

4.9(63) 73 low data composite score See reviews on Google ✓ Google-verified
Special Needs & Inclusion SupportLong Day CareFamily Day CareBefore & After School CareOccasional & Casual Care
Heaven Sent Help
Services
Special Needs & Inclusion Support, Long Day Care, Family Day Care
Reviews
63

What recent reviews say

Most parents report sitters arrive prepared with activities, engage children across ages, and send regular updates. A handful have encountered mismatch in sitter experience and faced slow refund responses when dissatisfied.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • experienced staff who engage children
  • attentive sitter communication and updates
  • professional matching and booking
  • flexibility and responsiveness
Watch-outs
  • inadequate babysitter screening and training
  • unresponsive refund process
  • poor internal communication
caring-educatorsresponsive-managementflexible-hourspoor-communication
Best for: Parents needing flexible resort or hotel childcare during work trips and holidays.
Think twice if: Vetting sitter experience with infants is important; refund disputes have been slow to resolve.

Strengths

  • named sitters come with activity bags and toys
  • staff send photos and text updates during bookings
  • Ann at headquarters coordinates quickly and handles last-minute requests

Worth knowing

  • Ann coordinates and handles bookings
  • named sitters include Julie, Sarah, Tanya, Paula, Amanda, Sophie, Narelle, Martha, Wendy
  • sitters bring activity bags with toys, games, craft supplies
  • sitters send text updates and photos during bookings
  • Blue Card accredited and First Aid certified (business claims)
  • operating since 1983 (business claim)

What reviews say by service

nanny-babysitting
Sitters consistently praised for engagement, activities, and photo updates; one report of inexperienced infant care and poor refund handling.

How it compares

  • Rated 4.9 against a 4.74 average across the 14 special needs & inclusion support businesses listed here.
  • Has more Google reviews than 88% of the businesses in this directory.

How we scored this

How We Score
Star rating 90
Review volume 78
Review recency 39
Review sentiment 57
Profile completeness 100
Verification 30

Rating breakdown

5
62
4
0
3
0
2
0
1
1

Common questions

Do sitters send updates during bookings?
Yes. Reviewers report regular text updates and photos throughout the booking, plus flexibility to extend if needed.
Can you arrange last-minute childcare?
Yes. Ann accommodates last-minute requests and changes according to reviews.
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Last updated 2026-08-01