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Story House Early Learning Southport

Updated 2026-09-08 · 4,371 reviewed · 189 listed · Scored from 79 Google reviews · How we rank ›

4.7(79) 78 composite score See reviews on Google ✓ Google-verified Publishes prices
Kindergarten & Preschool ProgramsLong Day CareBefore & After School CareFamily Day Care
Story House Early Learning Southport
Location
Southport
Services
Kindergarten & Preschool Programs, Long Day Care, Before & After School Care
Reviews
79
Best for
Families seeking structured learning programs and outdoor play; parents who value regular staff communication.

Google Business Profile is the source for the business data shown here, last checked 2026-09-08. Details taken from their website were fetched 2026-08-01.

What do customers say?

Most parents report their children thrive in a warm, engaging space where educators build genuine connections and children develop confidence. Staff communicate openly and tailor support to each child's needs, including those with separation anxiety or additional support requirements. However, serious safety concerns have been raised: a child was struck in the eye by cleaning equipment left unsupervised, and another family reported discrimination and verbal abuse. These matters have involved regulatory investigation, creating a stark divide between satisfied and deeply distressed families.

The business offers nursery through kindy care with specialised programs including beach kindy, swimming, STEM, arts, cooking, and nature play. Their chef holds food safety credentials and they run the Stephanie Alexander Kitchen Garden Program. Named educators appear throughout positive reviews. Yet the same management figure praised for responsiveness has also been accused of raising her voice and disrespect during conflict.

Praised for
  • caring, attentive educators
  • children gain confidence and skills
  • welcoming, family-like environment
  • responsive management
  • engaging activities and curriculum
caring-educatorsengaging-activitiesresponsive-management
Best for: Families seeking structured learning programs and outdoor play; parents who value regular staff communication.

What stands out?

  • Specialised programs (beach kindy, swimming, STEM, cooking, nature play)
  • In-house chef with food safety credentials
  • Engaging outdoor play environment with animals

Worth knowing

  • Named educators appear in reviews: Miss Jo, Miss Royal, Miss Thinley, Miss Jess, Miss Mandy, Miss Keeley, Miss Leona, Miss Kiki, Miss Jessica; manager Kelly mentioned for both excellent and poor communication
  • Safety incident: child struck in eye by unsupervised cleaning equipment; matter under Early Childhood Regulatory Authority investigation
  • Discrimination complaint: family reported being told 'the likes of us don't belong there'; child has diagnosed disability; family is of African ethnicity; educator subsequently promoted to room leader despite complaint
  • One parent reported receiving counselling following their experience
  • Beach kindy and swimming lessons offered
  • Stephanie Alexander Kitchen Garden Program implemented

How it compares

  • Rated 4.7 against a 4.78 average across the 150 kindergarten & preschool programs businesses listed here.
  • Has more Google reviews than 95% of the businesses in this directory.

How the score was calculated

How We Score
Star rating 81
Review volume 83
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
72
4
2
3
0
2
0
1
5

Frequently asked questions

What programs does Story House offer beyond standard care?
Their website lists beach kindy, swimming lessons, STEM, arts, language and literacy, nature play, mindfulness, cooking classes, and the Stephanie Alexander Kitchen Garden Program.
Is there an on-site chef?
Yes. The business states their chef holds food safety certifications and runs cooking classes as part of their curriculum.
How do staff handle children with separation anxiety?
A parent reported educators are willing to provide time for cuddles and use distraction (like showing children animals on the property) to help with drop-offs.

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Parents consistently describe staff who treat each child as an individual, observe carefully, and communicate openly about progress. The centre maintains high cleanliness standards, invests in learning spaces (STEM room, science room), and creates a welcoming atmosphere where kids thrive and families feel supported.

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Families report deep satisfaction with the quality of care, citing educators who know each child individually and invest in their development across four years of attendance. The Nest's strengths centre on fresh meals prepared by an on-site chef, excursions involving nature and aged care visits, and a culture of genuine care that makes parents feel secure from day one. One family's poor first-day experience stands out: staff were unprepared and unwelcoming, and the owner's response disappointed them further. Most other feedback is extremely strong, with long-term families particularly vocal about the centre's impact on their children's confidence and learning.

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Last updated 2026-09-08