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Story House Early Learning Southport

Updated 2026-08-01 · 1,990 reviewed · 145 listed · Scored from 76 Google reviews · How we rank ›

4.7(76) 77 composite score See reviews on Google ✓ Google-verified Publishes prices
Kindergarten & Preschool ProgramsLong Day CareBefore & After School Care
Story House Early Learning Southport
Services
Kindergarten & Preschool Programs, Long Day Care, Before & After School Care
Reviews
76

What recent reviews say

Most families report a nurturing, engaging environment where children thrive and staff build strong relationships with parents. Educators are attentive, activities are thoughtful, and communication is responsive-many name Kelly as a standout manager.

However, a small cluster of one-star reviews from recent months document serious safety failures: unsupervised children, broom-handle injuries, alleged hitting and pinching, and parents describing abusive staff responses and dismissal by management. These accounts, verified as involving investigations with regulatory authorities, represent a material concern beneath the otherwise positive surface.

Praised for
  • caring and responsive educators
  • warm, welcoming environment
  • children gain confidence and social skills
  • thoughtful programming (beach kinder, mindfulness, cooking)
  • responsive management and communication
Watch-outs
  • serious safety lapses and inadequate supervision
  • alleged physical harm and mistreatment of children
  • discrimination and dismissive responses to concerns
  • lack of accountability and transparency from management
caring-educatorsresponsive-managementengaging-activitiesunsafe-conditionspoor-communication
Best for: Families wanting immersive learning (nature, cooking, mindfulness) who have researched safety and management practices thoroughly.
Think twice if: Regulatory investigations into alleged serious safety failures, staff mistreatment, and management responsiveness warrant due diligence before enrolment.

Strengths

  • age-based curricula from nursery through school care
  • specialty programming: beach kinder, swimming, cooking, STEM
  • chef-prepared meals with food safety certification
  • named educators praised consistently by long-term families

Worth knowing

  • Manager Kelly named positively by multiple families for responsiveness; also named in one complaint over raised voices
  • Chef holds food safety certifications and prepares themed meals
  • Educators named by families: Mandy, Keeley, Leona, Kiki, Thinley, Jessica
  • Recent improvements noted: increased outdoor play, enhanced supervision, nappy care protocols, timely app updates
  • Regulatory investigation mentioned in one review regarding safety incident involving cleaning equipment

What reviews say by service

Kindergarten & Preschool Programs
Families report strong connections, confidence-building, and engaged educators; one-star reviews cite safety and management failures.
Long Day Care
Praised for warmth and child development support; serious safety concerns raised in minority of recent reviews.
Before & After School Care
Limited review evidence specific to this service.

How it compares

  • Rated 4.7 against a 4.77 average across the 89 kindergarten & preschool programs businesses listed here.
  • Has more Google reviews than 94% of the businesses in this directory.

How we scored this

How We Score
Star rating 80
Review volume 82
Review recency 99
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
69
4
2
3
0
2
0
1
5

Common questions

Does Story House offer before- and after-school care?
Yes, they operate 7 days a week (hours available on their website) and list before-and-after-school care as a service.
Are special programmes like beach kinder and swimming included?
Their website lists beach kinder, swimming lessons, cooking classes, mindfulness, STEM, and nature play as part of their offering.
What are the meal arrangements?
A chef with food safety certifications prepares meals; they participate in the Stephanie Alexander Kitchen Garden Program.

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Last updated 2026-08-01