Parents with young children report the crèche staff (Tina, Tyler, Paige named) create a warm, supportive environment where kids settle in quickly and thrive. Childcare is the standout service; many members cite it as reason to stay despite gym issues.
The gym itself has problems. Cables wear out and stick, machines have torn seating, floors look worn, and repairs drag on for weeks. Several long-term members say the facility has deteriorated noticeably. Billing and cancellation disputes upset some; staff can be dismissive with new sign-ups asking for equipment guidance.
Recent shift: Multiple members report the facility has deteriorated significantly over the past 1-2 years; complaints about worn equipment and maintenance have increased.
Five-star reviews consistently praise the staff for genuine warmth and knowing each child by name. Educators and administrators go beyond expectations, making parents confident their kids are safe and genuinely happy to attend.
Parents consistently report feeling confident leaving their children here. Staff build genuine bonds with kids, the centre is spotless and full of activities, and meals are fresh and varied.
Families consistently praise Story House for warm, attentive educators who know each child individually and create a clean, safe space where children thrive. One parent flagged delayed incident communication and unresolved safety concerns that led to their child's enrolment being terminated without prior discussion, though most reviews reflect years of positive continuity and strong director leadership. Most children settle quickly and arrive eager. The centre offers varied activities from STEM to arts and cooking, with attention to nutrition and skill-building. Staff turnover appears low; families value consistent, patient carers who make transitions smooth.
Last updated 2026-08-01